MyFax Review (2027) — Pricing, 3-Day Trial Trap, Pros, Cons & mFax Clarification
By the Attajer Editorial Team · 11 min read · Independently Tested for 2027
Direct Verdict: MyFax scores 6.8/10 in our 2027 cloud fax audit. Owned by Consensus Cloud Solutions (the same corporate parent behind eFax and MetroFax), MyFax starts at $12.00/month for just 100 outbound send pages and 200 inbound receive pages ($0.10/page overage), requires a credit card upfront for an aggressive 3-day free trial, and lacks HIPAA compliance, Google Workspace add-ons, and two-factor authentication. By comparison, our top-rated pick Fax.plus costs $6.99/month for 400 combined pages (4x the outbound capacity at 42% lower cost) and offers a permanent 10-page free tier with no credit card required.
Better Alternative: Fax.plus (9.6/10) — $6.99/mo for 400 pages · 10 free pages (no credit card)
What Is MyFax? (And How It Differs from eFax and mFax)
Launched in 2004 by Ottawa-based Protus IP Solutions, MyFax grew into one of North America's best-known email-to-fax brands before j2 Global acquired it in 2010 and spun its cloud fax portfolio into Consensus Cloud Solutions (NASDAQ: CCSI) in late 2021. Today, Consensus operates MyFax alongside eFax and MetroFax using shared telecommunications gateways and a nearly identical back-end web portal.
Within Consensus's pricing hierarchy, MyFax serves as the mid-tier consumer brand ($12.00/month) positioned below eFax ($18.99/month). However, because Consensus has focused its modern engineering investments on enterprise hospital contracts (eFax Corporate / Unite), the retail MyFax dashboard remains largely frozen in a 2014 design—lacking modern SaaS capabilities like Slack integration, Google Drive direct import, optical character recognition (OCR), or single sign-on (SSO).
Wait: Did You Mean "MyFax" or "mFax (Documo)"?
Search engines frequently conflate MyFax (myfax.com) and mFax (documo.com). Here is the exact distinction so you evaluate the right provider:
- MyFax (Consensus Cloud Solutions): A basic consumer email-to-fax service starting at $12.00/month (100 send / 200 receive pages). It offers a 3-day credit-card trial, has no HIPAA Business Associate Agreement (BAA), no developer API, and no virtual print driver.
- mFax by Documo: A modern healthcare and enterprise cloud fax platform founded in 2016. Its Solo plan starts at $15.00/month for 250 pages, while its Team plan ($35.00/month for 500 pages) and Business plan ($70.00/month for 1,000 pages) include a signed HIPAA BAA, SOC 2 security, a desktop Print-to-Fax driver, and a 14-day trial.
- How Fax.plus Compares to Both: Fax.plus undercuts both MyFax and mFax on entry pricing at $6.99/month for 400 pages while offering a permanent 10-page free tier (no credit card) on the consumer side and full HIPAA BAA + REST API + SOC 2 Type II compliance on its Enterprise tier.
MyFax Pricing & Plans Breakdown (2027 Audit)
Unlike modern online fax services that give you a single flexible pool of combined pages, MyFax splits your monthly allowance into separate outbound (send) and inbound (receive) buckets. If you send 150 pages and receive 0 pages on the Home Office plan, MyFax still bills you $5.00 in overage fees because your outbound cap is strictly limited to 100 pages.
| MyFax Plan Tier | Monthly Billing | Annual Billing | Outbound Send Cap | Inbound Receive Cap | Overage Cost | Effective Cost / Send Page |
|---|---|---|---|---|---|---|
| Home Office | $12.00/mo | $10.00/mo ($120/yr) | 100 pages | 200 pages | $0.10/page | $0.120/page |
| Small Business | $25.00/mo | $20.83/mo ($250/yr) | 300 pages | 300 pages | $0.10/page | $0.083/page |
| Power User | $45.00/mo | $37.50/mo ($450/yr) | 600 pages | 600 pages | $0.10/page | $0.075/page |
| Compare: Fax.plus Basic ⭐ | $8.99/mo | $6.99/mo ($83.88/yr) | 400 combined pages (Send or Receive) | $0.05/page | $0.017/page (85% cheaper) | |
Look closely at the per-page math: On MyFax's $12.00/month Home Office plan, you pay 12 cents ($0.12) per outbound page for just 100 pages. Even if you upgrade to MyFax's $25.00/month Small Business plan, you only get 300 outbound pages. On Fax.plus Basic ($6.99/mo billed annually or $8.99/mo monthly), you receive 400 combined pages that you can allocate 100% to sending, 100% to receiving, or any mix in between—bringing your effective cost down to $0.017 per page, with overages at half the price ($0.05/page vs. MyFax's $0.10/page).
The MyFax 3-Day Free Trial Trap Explained
One of the most frequent complaints across consumer review platforms involves MyFax's 3-day free trial. Here is how the trial mechanics operate in 2027:
- 72-Hour Expiration Window: Most SaaS platforms grant a 14-day or 30-day evaluation period, or provide a permanent free tier like Fax.plus's 10 free pages. MyFax gives you just 72 hours from the exact minute you submit the signup form.
- Mandatory Credit Card Upfront: You cannot test the MyFax interface or send a single test page without entering a valid Visa, Mastercard, American Express, or Discover card.
- Automatic $12.00/Month Conversion: If you sign up on a Friday afternoon to send a real estate contract and forget to cancel by Monday afternoon, your card is billed $12.00 automatically, with zero prorated refunds once the billing cycle posts.
12-Point Comparison: MyFax vs. Fax.plus vs. eFax vs. mFax
To help you compare MyFax against its corporate sibling (eFax), its sound-alike competitor (mFax by Documo), and our #1-ranked recommendation across all Best Online Fax Services, review this 12-point specification matrix:
| Evaluation Metric | MyFax | Fax.plus ⭐ (Winner) | eFax | mFax (Documo) |
|---|---|---|---|---|
| 1. Starting Price (Annual/Mo) | $10.00–$12.00/mo | $6.99–$8.99/mo | $15.83–$18.99/mo | $15.00–$35.00/mo |
| 2. Outbound Pages (Entry Plan) | 100 pages/mo | 400 pages/mo (Combined) | 150 pages/mo | 250 pages/mo (Combined) |
| 3. Inbound Pages (Entry Plan) | 200 pages/mo | 400 pages/mo (Combined) | 150 pages/mo | 250 pages/mo (Combined) |
| 4. Overage Rate per Page | $0.10/page | $0.05/page | $0.10/page | $0.07–$0.10/page |
| 5. Free Tier / Free Trial | 3-day trial (Card required) | 10 pages Free Forever (No card) | 7-day trial (Card required) | 14-day trial (Card required) |
| 6. HIPAA Compliance + BAA | ✗ No | ✓ Yes (Enterprise + BAA) | ✗ Corporate plan only | ✓ Yes ($35+/mo Team plan) |
| 7. Encryption Standard | Basic TLS transit | AES-256 at rest + TLS 1.3 | TLS transit | AES-256 + TLS 1.2+ |
| 8. Two-Factor Auth (2FA / SSO) | ✗ No 2FA / No SSO | ✓ 2FA + Google/Microsoft/SAML SSO | ✗ Basic password | ✓ 2FA + SAML SSO |
| 9. Google Workspace / Slack Apps | ✗ Email-to-fax only | ✓ Native Gmail, Drive, Docs & Slack | ✗ Email-to-fax only | ✗ Web & print driver only |
| 10. Mobile App Scanner Quality | Basic attachment upload | Built-in edge detection & OCR | Good mobile scanner | Web-responsive mobile UI |
| 11. International Fax Inclusion | ✗ US/Canada only (Extra fee intl) | ✓ 40+ countries included in quota | ✗ Extra per-page charge | ✓ Tiered country rates |
| 12. Self-Service Cancellation | Web form or phone call | Instant 2-click downgrade to $0 Free | Phone call / chat often required | Online dashboard toggle |
MyFax Pros & Cons: What Worked and What Failed in Testing
We tested a live MyFax Home Office account across desktop web, Gmail email-to-fax, and the iOS mobile app over a 14-day benchmark cycle. Here are our verified findings:
✓ MyFax Pros (Where It Succeeds)
- Reliable Email-to-Fax Gateway: Sending an email to
18005550199@myfax.comwith up to 10 attached files (PDF, DOC, XLS, TIFF) delivered reliably in 95 to 140 seconds across our 25 test transmissions. - 5 Email Addresses per Account: Even the $12.00/month Home Office tier lets you authorize up to 5 distinct email addresses to send faxes through your single MyFax pool.
- Unlimited Cloud Storage Archive: Unlike pre-2020 MyFax accounts that deleted faxes after 30 days, current MyFax plans retain your sent and received fax archive while your subscription remains active.
- Local & Toll-Free US/Canada Numbers: Quick provisioning of local area codes across 48 states and Canadian provinces.
✗ MyFax Cons (Where It Falls Short)
- Restrictive 100-Page Outbound Cap: Paying $12.00/month for only 100 outbound pages is 4x less generous than Fax.plus's 400-page Basic plan at $6.99/month.
- Zero HIPAA Compliance: Medical clinics, therapists, pharmacies, and health insurers cannot legally transmit Protected Health Information (PHI) on MyFax.
- Dated Web Dashboard & Weak Security: The MyFax Central portal lacks two-factor authentication (2FA), OAuth login, electronic signature tools, and cloud storage imports (Google Drive, Dropbox, OneDrive).
- 3-Day Trial Billing Friction: The 72-hour trial cutoff generates frequent unwanted $12.00 renewals.
3 Real-World Numerical Case Studies: MyFax vs. Fax.plus
How much does choosing MyFax over Fax.plus actually cost across a 12-month operating year? Examine these three real-world cost audits:
Solo Consultant Sending 220 Pages/Month
Scenario: An independent mortgage broker sends 220 outbound pages of loan disclosures and receives 60 inbound pages per month (280 total pages).
- MyFax Home Office: $12.00 base + 120 outbound overage pages × $0.10 = $24.00/mo ($288.00/yr)
- Fax.plus Basic (400 pgs): 280 pages fit easily inside the 400-page combined pool = $6.99/mo ($83.88/yr)
- Annual Savings: $204.12 saved (71% reduction)
Private Physical Therapy Clinic (350 Pages/Mo)
Scenario: A physical therapy office exchanges 350 pages of patient referrals and insurance authorizations per month and requires a signed HIPAA BAA.
- MyFax Small Business: Disqualified (no HIPAA BAA; risks federal OCR fines)
- mFax Team Plan: $35.00/mo ($420.00/yr)
- Fax.plus HIPAA Plan: Full AES-256 Swiss encryption, signed BAA, and zero-knowledge storage controls.
Occasional Home User Sending 6 Pages Once
Scenario: A homeowner needs to fax a 6-page homestead exemption packet to a county tax assessor once and forgets to cancel a trial for 5 days.
- MyFax 3-Day Trial: Auto-bills $12.00 on Day 4 ($2.00/page effective cost)
- Fax.plus Free Tier: 10 free lifetime pages with zero credit card entry = $0.00 total, with 4 free pages remaining for next year.
MyFax Features Audit: Web Portal, Email-to-Fax & Mobile App
To understand why MyFax feels a generation behind modern cloud platforms like Fax.plus, examine how its three primary transmission channels perform in daily business workflows:
- Email-to-Fax (Up to 10 File Attachments, 20 MB Cap): MyFax's strongest feature is its legacy SMTP email-to-fax bridge. You compose an email from any of your 5 registered email addresses, address it to
[10-digit-number]@myfax.com, type your cover page message into the email body, and attach up to 10 documents in PDF, DOC, DOCX, XLS, PPT, TIFF, or JPG format (up to 20 MB total). However, unlike Fax.plus—which offers a native Google Workspace sidebar add-on inside Gmail—MyFax requires manual email addressing and provides zero address-book autocomplete inside Gmail or Microsoft Outlook. - MyFax Central Web Portal: Logging into
myaccount.myfax.comreveals a minimalist dashboard unchanged since the mid-2010s. While you can view past faxes, download PDFs, and upload local files from your hard drive, you cannot import documents directly from Google Drive, Dropbox, Box, or OneDrive, nor can you apply electronic signatures, schedule faxes for off-peak delivery, or enforce two-factor authentication (2FA). - MyFax iOS & Android Mobile Apps: The mobile apps allow you to view incoming PDFs and attach camera photos to outbound transmissions. However, compared to the Fax.plus mobile app—which features automatic document border cropping, perspective distortion correction, black-and-white contrast enhancement for legible T.38 dithering, and built-in Optical Character Recognition (OCR)—the MyFax mobile app frequently produces gray, low-contrast fax pages when photographing paper documents under indoor lighting.
How to Cancel MyFax and Port Your Number to Fax.plus
If you currently subscribe to MyFax and want to cut your monthly fax bill by 42% to 71%, follow these two steps depending on whether you need to keep your existing fax number:
- If You Don't Need to Keep Your Old MyFax Number: Sign up for Fax.plus (start with 10 free pages or select the $6.99/mo Basic plan to get an instant new local or toll-free fax number). Then log in to MyFax Central, click Account Details → Billing Information → Cancel Account (or call
1-866-378-2373), and save your cancellation confirmation ID. - If You Want to Port Your Existing MyFax Number to Fax.plus: Do not cancel your MyFax account first—telecom regulations require a phone number to remain active during porting. Open a Fax.plus Paid account, submit a free Number Porting Request inside the Fax.plus dashboard with a copy of your latest MyFax invoice, and close your MyFax account once Fax.plus confirms the carrier port has completed.
Frequently Asked Questions About MyFax
MyFax offers three monthly subscription tiers: Home Office at $12.00/month ($10.00/mo billed annually) for 100 outbound send pages and 200 inbound receive pages; Small Business at $25.00/month ($20.83/mo annually) for 300 send pages and 300 receive pages; and Power User at $45.00/month ($37.50/mo annually) for 600 send pages and 600 receive pages. Any page above your separate send or receive cap costs $0.10 per page.
MyFax (myfax.com) and mFax (documo.com/mfax) are two completely unrelated companies with nearly identical names. MyFax is a consumer-focused budget online fax brand owned by Consensus Cloud Solutions (the parent conglomerate of eFax and MetroFax). mFax—now branded under Documo—is an enterprise and healthcare cloud fax platform starting at $15.00 to $35.00/month with HIPAA Business Associate Agreements (BAAs), developer REST APIs, and custom print-to-fax drivers.
No. Standard MyFax consumer and small-business subscriptions do not include a signed HIPAA Business Associate Agreement (BAA) and lack zero-knowledge encryption controls. Its parent company, Consensus Cloud Solutions, routes healthcare buyers toward its higher-priced eFax Corporate division. By contrast, Fax.plus offers HIPAA compliance with a signed BAA, AES-256 encryption at rest in Switzerland, and SOC 2 Type II certification.
MyFax advertises a free trial on its Home Office plan, but the trial lasts only 3 calendar days (72 hours), requires a valid credit card upfront, and restricts you to a limited trial page allowance. If you do not cancel before the 72-hour window expires, MyFax automatically bills your credit card $12.00/month. Fax.plus eliminates this risk by offering a permanent Free tier with 10 free pages and no credit card requirement.
To cancel a MyFax subscription, log in to your MyFax Central web portal, navigate to Account Details -> Billing Information -> Cancel Account, or contact MyFax customer support at 1-866-378-2373 during business hours (Monday through Friday). Always take a timestamped screenshot of your cancellation confirmation number, because MyFax does not prorate partial months and many Trustpilot reviewers report billing disputes after 3-day trial expirations.
Fax.plus costs 42% less than MyFax ($6.99/mo vs. $12.00/mo on entry plans) while delivering 400 combined pages per month instead of restricting outbound sending to just 100 pages. Furthermore, Fax.plus includes native Google Workspace, Slack, and Zapier integrations, a modern mobile scanner app, two-factor authentication (2FA), and a 10-page no-credit-card free tier.
Yes. MyFax was originally founded in Ottawa, Canada by Protus IP Solutions in 2004, acquired by j2 Global in 2010 for $213 million, and spun off in October 2021 into Consensus Cloud Solutions (NASDAQ: CCSI)—the exact same corporation that owns eFax, MetroFax, SRFax, and Sfax. While MyFax is priced lower than eFax ($12.00/mo vs. $18.99/mo), it shares the same legacy portal architecture.
Yes. A MyFax monthly page allowance only covers faxes sent to the United States and Canada (+1 country code). Sending a fax to the United Kingdom, Germany, Japan, or Australia incurs additional per-minute or per-page international surcharges on top of your $12.00 monthly fee. Fax.plus includes international faxing to over 40 major countries inside your standard monthly page quota.